UPDATE: 07/15/2025 (July 15th, 2025) 6:45AM EST: Maintenance was performed as described below. Things have improved greatly but are not yet satisfactory. We are continuing to review and monitor the situation and you should expect some additional outages related to our maintenance.
UPDATE: 07/15/2025 (July 15th, 2025) 6AM EST
Maintenance complete. All impacted services -should- be back online at this time. We'll be monitoring everything closely for any issues that may arise. Go to the URL below for recent updates should anything change.
UPDATE: 07/15/2025 (July 15th, 2025) 3AM EST
Yesterday's emergency maintenance was delayed due it being required after the the normal staffing hours of the datacenter's remote hands staff. Amsterdam is now offline with the maintenance underway.
UPDATE: 07/14/2025 (July 14th, 2025) - 1:45PM EST
FedEx has delivered the components to the datacenter. Emergency maintenance will begin shortly.
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Many customers have reported network stability issues, high packetloss, inconsistent or slow network speeds as well as unexpected/unannounced VM reboots after the migration from Naaldwijk to Amsterdam.
Unfortunately, after the migration began, network related issues occurred that were not present in the initial testing/benchmarking phase of the new location. Only after live-traffic was present on the network did these issues being to appear, which has led to the issues you have experienced.
This has impacted our Shared Hosting, Virtual Private Server, DNS, and VPN service in the Netherlands equally.
Friday, July 11th, there is planned maintenance to correct these issues. Scheduled to arrive at the datacenter in Amsterdam tomorrow is new hardware which will be used to replace what we believe is some faulty components. We do believe that this will correct the issue moving forward. There will be downtime during this maintenance, but we do believe that this will resolve the issue moving forward. We do not know the exact time of this maintenance, it will occur sometime after the scheduled delivery of the hardware (6AM EST / 12PM CEST).
!!!! UPDATE !!!! July 12th, the package that was intended to arrive today by 6AM EST (12PM CEST) to the datacenter in Amsterdam has taken an unfortunate detour to Italy, per the FedEx tracking number. It is unlikely to arrive today by the end of the day. We will post further updates related to this here.
!!!! UPDATE !!!! July 13th, the package is now in ROISSY CHARLES DE GAULLE CEDEX FR, per the FedEx tracking. The new expected date of delivery is Monday. There is nothing we can do to make this be delivered faster. It was expected to arrive Friday, July 11th. No one wants this delivered and this issue resolved more than we do.
We understand the frustration of all of those impacted by this, and we are quite frustrated by the situation ourselves. Our Netherlands based services have always been top notch and of high quality, and after the migration the quality fell well below not only our standard, but the standard of any serious business. We cannot apologize enough for the inconvenience caused by this and are working diligently on restoring service to a production quality state.
Please do not open a ticket regarding this issue We have been and continue to be aware of the situation. We, like you, are waiting for a fix as well. We remain hopeful that tomorrow's maintenance will correct this.
